FAQ
Find quick answers to common questions.
Installation Cost & Conditions
Installation costs depend on project size, site conditions, and power access. We offer flexible deployment plans to reduce total investment.
Grid Connection / Power Permit Support
We assist with grid application processes, providing access consultation,technical specifications, and support documents.
After-Sales & Local Technical Support
We provide global after-sales service, with localized support and remote technical guidance available in some regions.
Charging Interface Compatibility
Compatible with CCS1, CCS2, GB/T, and CHAdeMO—supporting most mainstream EVs worldwide.
EnergyEfficiency & Operating Costs
The system features high-efficiency modules and optimized energy management,reducing long-term power consumption and operating costs.
Response to Grid Instability / Power Outages
Equipped with energy storage and diesel backup. Automatically switches power source during outages to ensure continuous operation.
Protection Grade & Operating Environment
Devices offer up to IP65 protection level, suitable for high-temperature, humidity, and dusty environments.
Customization & Branding
OEM/ODM customization supported—housing color, logo printing, system UI, and more.
Do your chargers/storage units require additionaltransformers?
In high-power cases, grid expansion may be needed. Our energy storage units can operate independently, reducing reliance on the grid.
Is installation complicated—does it require diggingand wiring?
Floor-mounted chargers may require
basic wiring. Mobile energy storage units are plug-and-play and need no civil
work.
Are your charging ports compatible with vehicles indifferent countries?
Yes,our chargers support multiple standards to ensure global compatibility.
Can the system be remotely monitored and diagnosed?
Yes, with cloud-based platform support, enabling real-time monitoring, diagnostics, and alerts.
Can the system operate in extreme conditions like heat, cold, dust, or humidity?
Devices are tested for -20°C to 55°C and certified for high-durability environments.
What is the service life of your charging + storagesystems?
System lifespan is 8–10 years. Storage batteries support 3000+ cycles, offering long maintenance intervals.
Can the storage system help reduce energy costs during peak electricity rates?
Yes, it supports peak-shaving and valley-filling strategies to reduce power bills and optimize returns.
Canyou provide an off-grid solution if there's no electricity access?
Absolutely.We offer solar + storage + diesel hybrid systems for complete off-grid operation.
How do I choose the right power level for my site?
Selection depends on vehicle type,charging demand, and time requirements. We provide free load evaluation support.
Can you assist with project pre-planning and design?
Yes,we offer full project consultation including site planning, system design, and
technical documentation.